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Tips
Have your fireplace and installation inspected yearly. It should include but is not limited to the following check-up tips. The first two tips you may perform yourself if you are comfortable with it, but we recommend you speak to a qualified service person about inspecting your Montigo gas fireplace.

When you eventually make a service call, have the model and serial number of your gas fireplace ready. Also prepare a list of symptoms your fireplace is experiencing, if any.


Cleaning the Glass
Glass must be cleaned periodically to remove any film (a normal bi-product of combustion), which may be visible. Before handling and cleaning your fireplace, ensure that the gas valve has been turned to the off position, and that the fireplace and glass has properly cooled down.

Do not attempt to clean glass when it is hot.

Clean the glass using a soft cloth and an approved, non-abrasive cleaner such as Kel Kem or White Off. Do not use oven cleaners, scouring powders, or any ammonia based products, as they will damage the glass.

Carefully remove the doors as outlined in your operating manual. (If you do not have the instruction guide for your model fireplace please click here to contact us for a copy). If you have Flush Face glass, you will need the following instructions to properly remove the glass for cleaning: Click here for Flush Face Glass Removal

Carefully clean both the inside and outside of the glass window. You can replace your door the same way it was removed, or while the door is off, take the opportunity to clean the logset and firebox interior as outlined in the next step.


Cleaning the Logset & Inside the Firebox
The logset and brick should be cleaned periodically to remove any debris. The control compartment and firebox should be kept dust and lint free. Before handling and cleaning your fireplace, ensure that the gas valve has been turned to the off position, and that the fireplace and glass has properly cooled down. Do not attempt to clean the fireplace when it is hot.

To begin, carefully remove the door as outlined in your operating manual. If you have Flush Face glass, you will need the following instructions to properly remove the glass for cleaning: Click here for Flush Face Glass Removal.

Carefully clean the logset and brick, with a vacuum to remove any debris. Take extra care when vacuuming the logset and brick as they can be damaged. Remove any of the spent ember material from in front of the logset, and be careful not to vacuum any lava rock or vermiculite. Only certain Montigo fireplaces have vermiculite, lava rock, or can safely use ember material; consult your operation manual.

Next use a vacuum or soft bristle brush (like a paint brush) to dust and clean the control compartment, and firebox. Before replacing the glass door, ensure that the logset is placed properly as outlined in your operating manual. You can then replace your door the same way you took it off, or while the door is off take the opportunity to clean the glass as outlined above.